Program Operation Manager

Young Urban Project is India’s most practical learning platform that bridges the gap between the digital
marketing education being provided and the requirements of the industry. We aim to deliver high-value
and practical learning experiences in Digital Marketing, No-Code, and other future skills. The result is a
unique and powerful online learning community that gives people the skills they need to transform their
careers

Job Description:- Program Operation Manager
Location :- MDC Sector-5, Panchkula
Education Qualification- Any graduates/ post- graduates
Experience- 2-4 years
Salary:- 22,000 to 28,000 p.m.
Number of Position:- 1-2
Working Hours/Timings:- 5 Days/10.00 AM to 07 PM 
Additional Benefit (if any): NA
Duties & Responsibilities:

• Address technical issues, troubleshoot problems, and provide timely assistance to ensure a
• seamless user experience on LMS.
• Conduct weekly calls to learners to track attendance and gather feedback on their learning
• experience.
• Send assignments, feedback forms, and update dashboards to monitor learner progress effectively.
• Prepare and send mid-course progress reports to learners to keep them informed of their performance.
• Manage all learner queries promptly and efficiently, providing necessary support and guidance as required.
• Before the commencement of new batches, send pre-course materials to learners to facilitate their preparation.
• Create groups for each batch one week before the start date to facilitate communication and collaboration among learners.
• Create orientation decks for programs to provide comprehensive information to applicants.
• Create and update marketing materials, including brochures for the programs.
• Manage end-to-end live sessions
• Drive conceptualize and execute new products/initiatives

Skills Required:

• Strong analytical skills with the ability to interpret data and market trends.
• Exceptional project management abilities.
• Are a master of managing your time (you will be juggling with a bunch of different tasks and communicating with 100s of people daily)
• Have excellent written and verbal communication skills.
• Highly motivated, proactive, and adaptable to change.