Facility management Service Engineer

TEAM1 Consulting, headquartered in New Delhi, is a customer-focused, rapidly expanding company that provides an innovative portfolio of IT Solutions and Services. The company was founded and is managed by technology enthusiasts who adhere to the principle of turning possibilities into realities. Using cutting-edge technology, TEAM1 Consulting's solutions and services enable organisations to grow, innovate, and differentiate.

JD  of Facility management Service Engineer

1. The FMS engineers should be minimum graduate/diploma holder in engineering (IT/electronics/ Computer) having requisite certifications from the existing OEMs on Client Management Solution & Anti-Virus (AV) Solution.
2. The FMS engineer shall be responsible for following activities:

a) Providing a Single Point of Contact (SPOC) for assistance with IT services.

b) Log IT related tickets (incidents, service requests, events) from users (received through phone, mail)

c) Provide remote support for end user at RO

d) Provide onsite support for end users at HO (The FMS engineer has to physically visit users in head office to resolve the problems).

e) Installation of CDMS solution on new/formatted PCs

f) Escalate issues pertaining to CDMS/AV solution.

g) Maintenance of SLA matrix, severity and categorization matrix.

Timings of work : 9 am to 6pm (6 days a week).

Location – Client location will be Chennai. Local hire from Chennai is needed. Onsite support

L 1 level Engineers needed who will be stationed in Chennai (Client location) at their  Head Office .This will be onsite support and the candidates need to be trend micro certified resources as well.