Trainer & Quality Analyst

Founded in 2004 with 25 employees, iMarque now has over 1500 employees and grows by an average of 40% per year. iMarque Offering the following services to the client. Medical Billing Completely 2. Document Management Solutions 3. Data Processing (More than 700 Agents for 24 x 7) 4. Call Center (Inbound,Outbound,Domestic and International, 24 x 7 Operations) 5. Research on the Market 6. Data Mining 7. Accounting Services 8. Field Operations (Document Collection, KYC Verification, Field Sales) 9. Data Entry Online/Offline 10. Field Survey

Conducting new hire training, certification programs & refreshers. Reporting training progress & training dashboards to Mgt. Participating in client presentations & demonstrating training capabilities. Responsible for Quality scores, Audit & feedback.
Any Graduate with 2+ years of experience in Quality Call audits & Training in Call Center for In or Outbound process. Must be able to handle training & Call audits.
Candidates should be fluent in Hindi/ English & any other south Indian languages will be added advantage.
Salary depends on Experience & last drawn, Budget around 20K per month take home.