Voice Process

Jify

Bangalore

Full Time

Bangalore

INR 150,000 - INR 200,000 Per year

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About Jify

Jify’s mission is to build financial resilience for the employed workforce. Our core offering gives employees complete flexibility and access to their earnings on-demand so that they never have to take on high-cost credit or borrow from friends and family. Our goal is to provide long term financial wellness for a whole new category of the workplace.

Job Description

Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Malayam(plus)
Location:- Bangalore (WFO)- Need local candidates
Budget- upto 2 LPA
Experience- 0-1 Years
Interview process- 2 rounds Virtual & final round in person /onsite)
Notice period- Immediate joiners

Role – Voice Process Associate:-
- Work as a ‘Customer Support Representative’ to answer and provide resolutions to IB/OB Calls for query received from end Consumers
- Take full ownership and accountability of the assigned tasks
- Resolution & closures of tasks as per defined TAT – Consumer
- Recording of data with accuracy on Tools set up for the department
- Go beyond an extra mile for any issue resolution by liaising with internal stakeholders
- Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.

Successful Applicants:-
- Excellent Written & Verbal communications in English and Hindi (Must have) Tamil and Telugu(plus)
- Taking full Ownership & Accountability of issue resolution for driving Customer.
- A ‘Go Getter’ who would very carefully – Listen, Resolve, Escalate and ‘Be the Reason’, for driving Customer Happiness, Centricity and Obsession.
- Usage of tools like Excel and CRM
- Enthusiastic, willing to learn, multitask.
- Any HSC, Graduate (Fresher or more than 6 months to 1 year of relevant work experience)
- Should have preferably worked in reputed Domestic/International BPO catering to customers through Multi/Omni channel mediums.