Customer Support Executive

Sysware Infotech Pvt. Ltd.

New Delhi

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About Sysware Infotech Pvt. Ltd.

Founded in 1999 by Mr. Ashok Sharma and Mr. Yogesh Mehta, alumni of leading technology institutes of India, Sysware has been building up bit by bit, going from strength to strength, carving out a niche of its own. Combining various technologies creatively to consistently provide the perfect “solution in tune with the client's needs”.

We provide end-to-end solutions under one roof, so our customers can access possibilities that enable them to achieve their full potential and reach the next level. We deliver comprehensive services and solutions that help transform how technology integration functions, making them more efficient - protecting investments made by the client.

SYSWARE has some of the most impressive credentials in the technology integration and service industry, with a customer base expanding rapidly across the nation. We are one of the best providers in the industry and have a track record of unparalleled service delivery. We offer the expertise, tools, and insight required to skillfully maneuver projects and help you manage and run next-generation technology infrastructure.

Job Description

Roles and Responsibilities

  • Resolving customer Complains & queries
  • Maitain Records of each phone calls for future reference
  • Supporting the customer through an email ticketing system and phone calls
  • Providing detailed information to customers.
  • Managing a team of Customer Support Representatives
  • Taking feedback from the customers
  • Should be able to handle pressure 
  • Should hold a good command in communicating with others.

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