Assistant Customer Relationship Manager

Spinny is a new age used car end-to-end platform in India. By establishing absolute trust & simplicity in transactions, we are bringing radical change to the way people buy used cars. We follow a full-stack business model to offer Value, Transparency, and Simplicity to our customers. Our goal is to help our customers purchase a car that matches their aspirations with absolute confidence and complete peace of mind.

About the Role:
You will be responsible supporting customers in their car buying journey with Spinny at the retail hub. You will play a critical role in customer engagement and must understand customer requirements to recommend products according to their needs, pitching products and negotiating when necessary.

Ideal Candidate:
An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and communication skills. Interested candidates must have an ingenious, scientific approach to problems, backed by a strong outcome-oriented point of view. Interested candidates must have demonstrated experience in customer service.

Key Responsibilities Include:
- Building a relationship with the customer at the retail hub, understanding their needs and negotiating as needed
- Managing the hub inventory
- Meeting and engaging with customers, showing them cars, and conducting test drives
- Ensuring that any issues are resolved

Requirements:
- Relevant experience in sales
- Graduate degree
- Good verbal communication skills – English, Hindi, and regional language (will be an added advantage)
- A 4-Wheeler Driving License and Knowing how to drive is Mandator.