Tally Support Executive

We are a renowned Enterprise Consulting and Implementation service company catering across the globe. We assist our clients augmenting their business processes by expediting communication and information system. We enable our clients by not only enhancing their productivity immensely but also extending the impact to their clients and suppliers.

Job Title: Tally Support Executive
Job Location: Andheri, Mumbai

Job Summary: The Tally Support Executive is responsible for assisting customers with technical issues, inquiries, and problems related to Tally software. They will offer troubleshooting guidance, resolve software-related issues, and ensure customer satisfaction through exceptional service.

Key Responsibilities:
- Customer Assistance: Provide prompt and courteous technical support to customers via phone, email or visiting the client location.
- Issue Diagnosis: Understand and diagnose customer-reported problems with Tally software to identify the root cause.
- Troubleshooting: Offer step-by-step guidance and solutions to resolve software-related issues, including installation, configuration, and usage problems.
- Documentation: Maintain accurate records of customer interactions and technical issues for reference and reporting.
- Product Knowledge: Stay updated on Tally software updates, features, and functionalities to provide accurate and relevant assistance.
- Customer Education: Educate customers on using Tally effectively and efficiently to meet their accounting and financial needs.
- Escalation Handling: Escalate complex technical issues to senior support staff or developers when necessary.
- Feedback Collection: Gather feedback from customers to improve product usability and customer experience.
- Training: Conduct training sessions or webinars for customers to enhance their Tally skills.
- Issue Resolution Tracking: Follow up with customers to ensure that their issues have been resolved satisfactorily.

Qualifications and Skills: 
- Bachelor's degree in a related field (Accounting, Computer Science, etc.) or equivalent work experience.
- Proficiency in Tally software and a strong understanding of accounting principles.
- Excellent communication and interpersonal skills.
- Problem-solving abilities and a patient, customer-centric approach.
- Ability to work independently and as part of a team.
- Previous experience in technical support or customer service is a plus.

Kindly note The Tally Support Executive may need to work remotely or on-site, depending on the company's policies and requirements.