ACCOUNT MANAGEMENT EXECUTIVE

OnGrid is a digital trust platform that leverages the latest technologies to make trust establishment and accountability assurance faster, digital, and cost effective. OnGrid platform (web or API's) can be used for verifying employees and contractors in order to mitigate risk and ensure compliance, and for other scenarios as well where trust is to be established. These scenarios include verification of users, merchants or customers in use cases covering disbursal of loan, offering an insurance product, giving a house, vehicle or furniture on rent, etc.

Understand organization business/product, check the alignment of client businesses.

Roles & Responsibilities:

• Building long-term relationships with clients
• Build relationships with key employees among clients
• Addressing clients concerns and complaints
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with clients to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to address clients’needs

Requirements:

• Graduate in any specialization
• Good knowledge of working on google sheets and Microsoft office.
• Problem-solving oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command of the English language (Both written and spoken).
• Ability to perform under pressure.