Customer Success Associate

Konnect Insights, a product from Prudence Analytics and Software Solutions helps brands and agencies gain valuable insights through Social Listening. Konnect Insights is used by brands from various industries such as automobiles, telecom, IT, BFSI, Pharma, Entertainment and many others Understanding the unique needs and requirements of our users has always been paramount. We make every effort to listen to our customers and stay on top of trends of the industry. Our experts are highly experienced and versatile enough to provide the best of the class solutions for any kind of business running at optimum performance levels and offer extensions to the functionality of your new edge business solution.

Website

http://www.konnectinsights.com 

Qualification: Any Graduate
Job Type- Full Time

Customer Success Manager Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.

Customer Success Manager Requirements:

• Communications or marketing degree.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.