Brand Reputation Management

Founded in October 2008, Gozoop is an independent marketing company offering a wide range of strategic solutions for brands and businesses. With a platform agnostic approach and effective blend of creative and technology services, Gozoop specializes in crafting integrated solutions designed to helps brands and businesses win in the new world. A team of over 150 marketers, Gozoop has partnered with brands such as Dell, Asian Paints, Taj Hotels, Kolkata Knight Riders, Mumbai Indians, Star Bharat, Pizza Express, Club Mahindra, Viacom18, Mad Over Donuts, ITC and many more to create award-winning and noteworthy campaigns. Built on strong foundation of values and culture, Gozoop was the only Marketing Agency to have featured on The Great Places Work India 2015 in association with The Economic Times. Gozoop ranked No. 1 in the professional services category.

The opening is in Brand Reputation Management. The minimum internship period (paid) will be three months before getting confirmed as a full-timer. Also attaching the responsibilities for your reference: (also the budget for a full-timer is 2.5 LPA and the stipend is INR 8,000 per month) 

Qualification: Any Degree/MBA.
Responsibility:

• Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. 
• Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directories, review sites, and search engine business sites. 
• Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. 
• Monitor and respond to social reviews and engagement. 
• Maintain listings on search engines, online directories, and ratings/review sites. 
• Facilitate online company and physician reviews and endorsements. 
• Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. 
• Track, analyze, and report online reputation results. 
• Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. 
• Identify opportunities to optimize online reputation management on various review sites Manage and solicit reviews. 
• Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. 
• Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. 
• Generate and meet timelines for agreed reports