Sr Exec./Assistant Manager – Tele Servicing

IndiaMART is India's largest online B2B marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform for buyers, who can be SMEs, large enterprises as well as individuals. Buyers typically gain access to a wider marketplace; diverse portfolios of quality products to chose from and tap a one-stop-shop which caters to all their specific requirements, thereby aiding the discerning buyer make well-informed choices! IndiaMART offers a platform and tools to over 12.5 Crore buyers to search from over 7.2 Crore products and get connected with over 65 Lakh reliable and competitive suppliers. Founded in 1999, the company’s mission is ‘to make doing business, easy’.

Qualification: Post Graduate Degree/ Btech

Key Success factors for an Individual: - 
-Passion and drive to excel - Hunger to learn and grow
- Customer Orientation

What the Role involves : - 
-Position holder will be an individual contributor
- Build and manage productive, professional relationships with clients using telephonic and/or video conversations
- Ensure clients are using and deriving benefit from IndiaMART
- Ensure products/services in client’s e-catalog are accurately defined
- Prompt resolution of client complaints
- Assist the field sales team in achieving revenue and client retention
   targets by systematic follow up & time bound closures
 - Daily 10-12 meaningful telephone/video calls with clients

Critical Skills of a Suitable Candidate : - 
 -Client handling and application of Tele-sales techniques
- Active listening and understand the business contexts of clients
- Good Verbal and written communication
- Ability to work independently

You Can Apply if you have: -
70%+ marks in 10th and 12th - B Tech / Graduate with minimum 0-1 years experience in sales, or
Freshers with a Post Graduate Degree in Management